A two day training program designed for supervisors and managers or any one who has direct supervision responsibilities.

It is interactive and experiential in format and consists of real life examples taken from the client's workplace.

The after course support consists of Job Aids by way of credit card sized prompters, notice board signs and inculcation into the quality management system as an Standard Operation Procedure (SOP).

Performance counselling are evidenced in three forms:

1. Discussing Performance Expectations

        - Setting the standards/requirements/expectations.
        - Identifying what is acceptable behaviour.
        - Used with new starters, new technology, new systems.

2. Improving Performance

        - Addresses the gap between desired performance and actual performance.

3. Maintaining Improved Performance

        - Having achieved desired performance levels there is a need to have them maintained.

The objective of the program is to equip the front line supervisor with management skills that are held in common and practiced by all to achieve the desired performance outcomes of their direct reports.